Real AI.
Real Results.
The Money-Saving, CX-Enhancing, Risk-Mitigating AI Platform You’ve Been Searching For.
AgentAssist makes it safe and simple for you to harness the power of Generative AI in your contact center to drive measurable results. Easy to set up and easy to use, you’ll quickly see a boost in efficiency, improved agent performance, and opportunities to enhance customer experience. With AgentAssist, the promise of AI becomes a practical, measurable reality.
Easy to set up and easy to use, you’ll quickly see a boost in efficiency, improved agent performance, and opportunities to enhance customer experience. With AgentAssist, the promise of AI becomes a practical, measurable reality.
Our Platform
Conversation Analytics
Extract meaningful insights and trends from every conversation.
Call Classification
Help drive operational efficiencies by understanding why your customers are contacting you.
Call Summarization
Every call is quickly summarized, eliminating the need for agent post-call notes.
Automated QA
Score 100% of interactions though automated, customized QA scorecards, providing you with unbiased evaluations and feedback at scale.
Agent Coaching
Conduct deep dive 1:1 coaching with agents with tasks and a customized agent portal.
Case Management
Receive alerts and notifications for customized cases related to compliance, service, fraud, risk, and more.
Sentiment Analytics
Every call receives a detailed sentiment analysis and how it trends throughout the call.
Real-Time Assist
Make sure your agents are at peak productivity with contextual, real-time prompts.
Analytics
Gain meaningful insights through native reporting and customizable analytics capabilities.
The feedback from my leaders has been unanimous in terms of how much AgentAssist has helped them. From automated QA analysis/calibration, to transcripts, coaching, training, and more, the platform has allowed us to improve results as well as save costs from a Quality Assurance headcount allocation perspective. Not to mention the white glove treatment we receive when reaching out to the AgentAssist team.
-President 400 seat BPO
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Learn more about how the AgentAssist platform can help your organization
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